Shipping policy

SHIPPING POLICY

1.1 Where we ship

We currently ship to all 50 United States, the District of Columbia, and US territories including Puerto Rico. We ship to APO, FPO, and DPO military addresses via USPS. We do not currently ship outside the United States from this website.

We ship to residential addresses, business addresses, and PO Boxes. Orders shipped to PO Boxes, APO/FPO/DPO addresses, Alaska, Hawaii, and US territories are sent by USPS and may take longer than the standard transit windows below.

1.2 Order processing

Orders are processed Monday through Friday, excluding US federal holidays. Orders placed before 1:00 PM ET on a business day are typically processed the same business day. Orders placed after the cutoff, on weekends, or on holidays are processed the next business day.

Standard processing time is 1–2 business days. During promotional periods, new product launches, and peak seasons, processing may take longer. If we expect a delay beyond 3 business days, we will notify you by email.

1.3 Shipping methods, transit times and cost

Transit times are estimates provided by the carrier and begin after processing is complete. They are not guarantees and do not include the processing time described above.

Method: Standard Shipping
Estimated transit: 3–7 business days
Cost: $6.49 — free on orders over $49

Method: Economy Shipping
Estimated transit: 5–8 business days
Cost: $5.99 — free on orders over $49

We ship via USPS, UPS, and/or DHL eCommerce. We select the carrier and service level; the method shown at checkout describes the service tier, not a specific carrier. Shipping charges are calculated at checkout and shown before you complete your order.

1.4 Tracking

You will receive a shipping confirmation email with a tracking number once your order leaves our fulfillment center. Tracking updates may take up to 24 hours to appear after your order ships.

1.5 Split shipments and partial fulfillment

Orders containing multiple items may ship in more than one package, from more than one facility, and may arrive on different days. You will not be charged additional shipping for split shipments. If an item in your order is unavailable, we will ship the available items, refund the unavailable item, and notify you by email.

1.6 Incorrect addresses, refused and undeliverable packages

You are responsible for providing a complete and accurate shipping address. We are not able to change a shipping address once an order has entered processing.

If a package is returned to us as undeliverable due to an incorrect or incomplete address, a refused delivery, or a failure to collect from the carrier, we will refund the value of the products less original shipping costs and a return handling fee, or reship the order at your cost, at your election. Packages that are returned to us in a condition that does not meet our product safety standards cannot be reshipped and will be refunded less the deductions above.

1.7 Lost, stolen, delayed and damaged shipments

Title and risk of loss pass to you when the carrier takes possession of your package. That said, we stand behind delivery and will work with you on any shipment that does not arrive as expected.

- Marked delivered, not received. Check with household members and neighbours and inspect all entrances. If the package has not appeared within 3 business days of the delivery scan, contact us and we will open a carrier investigation.
- No movement in transit. If tracking has not updated for 7 consecutive business days, contact us and we will investigate with the carrier.
- Damaged on arrival. Contact us within 48 hours with photos of the packaging, shipping label, and the damaged product. We will replace the affected items at no cost.
- Weather, carrier and force majeure delays. We are not responsible for delays caused by carriers, severe weather, natural disasters, labour action, or other events outside our reasonable control, and shipping charges are not refundable for such delays.

We may require a signed statement or a police report for repeated claims of non-delivery at the same address, and we reserve the right to decline future orders where a pattern of claims cannot be reconciled with carrier records.

1.8 Product handling and temperature

EDUZEBRA products are liquid supplements shipped in sealed bottles. Products are shelf-stable and do not require refrigeration in transit. Extreme heat or cold during shipping may occasionally affect appearance or consistency without affecting safety or potency. If a product arrives in a condition you are not satisfied with, contact us and we will make it right.

1.9 Sales tax and duties

Applicable sales tax is calculated at checkout based on your shipping address and shown before you complete your order. Because we do not currently ship internationally from this website, no customs duties or import taxes apply to orders placed here.

1.10 Purchases made on Amazon or other marketplaces

This policy applies only to orders placed at eduzebra.store. Orders placed through Amazon or any other marketplace are governed by that marketplace's shipping, delivery, and customer service policies and must be handled through that marketplace.

Still have a shipping question? We respond to all enquiries within 1 business day.
Email us: contactus@eduzebra.store